Furthermore with Scalefusion's ITSM integrations, IT Admins can log a ticket for further debugging or escalation with the recorded videos and/or screenshots taken during the troubleshooting session.Īs a result, Remote Cast & Control feature offers a number of benefits. The feature allows an IT Admin to remotely view and control the end user's device either in an unattended mode or driven by user consent, thereby allowing to resolve the IT issues with the device in a quick and efficient manner.
Scalefusion supports remote device troubleshooting on its managed Windows devices, through its Remote Cast and Control feature. Step 1: Install & Setup Remote Support app.
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